We want you to feel confident shopping with Salsabeel Wellness. Because our products are personal care and consumable herbal items, our return policy is built around safety and hygiene standards while still protecting you if something arrives damaged, defective, or incorrect.
Return Eligibility
We accept returns within **[7 days]** of delivery **only** in the following cases:
- The product arrived **damaged** or **defective**
- You received the **wrong item**
- The product's **seal or packaging was tampered with or broken** upon arrival
For hygiene and safety reasons, **opened or used** skincare and tea/consumable products **cannot be returned** unless they meet one of the conditions above. [Adjust to match your actual policy — many wellness/cosmetic brands in Pakistan explicitly state this.]
What You'll Need
To request a return, please have ready:
1. Your order number
2. Photos of the product and packaging (required for damaged/wrong item claims)
3. A brief description of the issue
How to Request a Return
1. Email us at **salsabeel.care@gmail.com within **[7 days]** of delivery
2. Our team will review your request and confirm next steps within **[1–2 business days]**
3. If approved, we'll arrange a pickup or provide return instructions
Refunds
Once your returned item is received and inspected, we'll notify you of the approval status. Approved refunds are processed within **[5–10 business days]** to your original payment method, or as store credit if you paid via Cash on Delivery.
Exchanges
If you'd prefer an exchange instead of a refund (e.g., wrong item received), let us know when you submit your request and we'll prioritize sending the correct product once the return is confirmed.
Non-Returnable Situations
- Change of mind after the product has been opened or used
- Requests made after the **[7-day]** window
- Products without proof of purchase (order number)
## Cancellations
Orders can be cancelled free of charge **before dispatch**. Once an order has shipped, it can no longer be cancelled but may be eligible for return under the conditions above
